Today we will leave a bit of the topic of advanced
technology in this blog and, not wanting to laugh at you, but with you, we will
tell you some anecdotes about our technical service and others. They will make
you understand why sometimes the work of the technical service is curious,
curious work ...
Printer ink
Who has never run out of toner? As you can see from this
story, the solutions are as varied as the people: techwadia
One of our technicians, fortunately when working for another
company, is about to test a laser printer with a customer. When he arrives, he
finds ink dripping down all four sides of the printer. He quickly looks around
and notices something strange on the office desk. Will the rubber stamp ink
bottle be half empty? The user, neither small nor lazy, took the ink bottle and
refilled the toner cartridge with it. Despite completely denying it, our
intrepid technician confirmed what happened thanks to one of his teammates,
who, with a smile, confessed in a low voice ... "Yes, yes, it was him
..."
It's wifi
A client from SEVILLA called one of our technicians, who at
that time was a technical operator in Orange, and he answered the call of this
lovely lady:
TECHNICIAN: Good morning, you will come…. How I can help?
USER: They already have ADSL installed, I am very happy to
be able to use a laptop without cables with this wifi.
TECHNICIAN: I'm glad. Tell me how can I help you?
USER: I am going to BILBAO this weekend to see my son. Do
you think Wi-Fi will reach my laptop from SEVILLA?
TECHNICIAN: (Hate, hate, ha ha ha ha ha ha ha ha ha ha ha
... !!!!) First of all, thanks for calling Orange, I'll explain ...
Asterisk, asterisk, asterisk, asterisk, ...
User password fields are encrypted, so an asterisk appears
instead of each character entered. There are people who do not know, and this
leads to the technical staff often answering the question about the password:
"Asterisk, asterisk, asterisk, asterisk, ...". To the question: “Are
you sure this is a password? ", The answer is usually:" Yes, yes, I
saw her write to a computer scientist ... / ... my boss ... / ... my partner
... "
These peripherals ...
Many people ignore something fundamental about peripherals
(keyboard, mouse, barcode reader, etc.); and the fact is that there may be more
than one connected to the CPU. This is confirmed by an anecdote that has
already spread throughout the world:
USER: My keyboard doesn't want to work.
TECHNICIAN: Are you sure you are connected?
USER: I don't know. I can't reach my back.
TECHNICIAN: Take the keyboard and go back ten steps.
(a few seconds later)
USER: Good.
TECHNICIAN: Are you still with the keyboard?
USER: Yes.
TECHNICIAN: This means that the keyboard is not connected.
Is there another keyboard?
USER: Yes, here's another one. Wow! ... This one really
works !!!
"Original" screenshots
The vast majority of keyboards have a Print Screen (English)
or Print Screen key. Jeans. "(Spanish) However, the popularity of mobile
cameras has caused some users to go to the trouble of taking a screenshot of
the computer screen, sending it from their mobile phone to an email account,
and from there , when a 'screenshot' is requested, some users take it to
Technical Service:
Buttons, buttons ... they're all the same
We do not want to go to the extremes of this anecdote, but
the proximity between Change user, Log out and Turn off computer played a lot
of tricks on us with remote connections. For example, stay logged out because
the user turned off the computer instead of logging out. But let's move on to
an anecdote:
The customer called Compaq technical support and told him
that his shiny new computer was not working. She noticed that she unpacked the
device, put in all the peripherals, plugged it in as instructed, and waited up
to 2 minutes until nothing happened. When asked to report exactly what happened
when the power button was pressed, she replied:
"What is the power button?"
We hope we made you smile a little. Trust us, our technical
service is always at your side. Be patient with their questions, most of the time
they just want to know what is really going on so they can help you.
